JB Hi-Fi accused of selling 'junk' warranties
Extended warranties offered same rights as consumer law.
ia.acs.org.auThe latest widely reported development is that JB Hi‑Fi is facing an Australian “class action”/group proceeding over extended warranties, alleging the plans were essentially worthless because customers already had the same protections under Australian Consumer Law.[1][5]
What the case is about
- The proceeding is described by the Supreme Court of Victoria as relating to extended warranties JB Hi‑Fi sold between 1 January 2011 and 8 December 2023 (including “Extended Care”, “Extra Care” or “Customer Care”).[5]
- The allegations are that JB Hi‑Fi engaged in misleading or deceptive conduct and/or unconscionable conduct by representing (or implying) the extended warranties provided longer coverage and extra benefits beyond what customers already had under Australian Consumer Law.[5]
Recent coverage / status signals
- A Maurice Blackburn (the class action lawyer) media update describes the matter as a consumer class action seeking refunds, and it specifies the allegation that the extended warranties added “nothing meaningful” to statutory rights.[1]
- There is also recent public-facing guidance/updates around the class action (including notices/participation information), including material published by the lawyer firm in 2026.[8][10]
If you want, I can narrow it down
Do you mean news in the last few days/weeks (e.g., May 2026), or are you looking for the overall latest status (court progress, opt-out deadlines, compensation expectations)? If you tell me which, I’ll focus the update accordingly.